Dispatch Times
All of our remembrance pieces are made to order in the UK by veterans.
We aim to dispatch orders within 10 working days, however this is an estimate rather than a guarantee. As a small, veteran-run business producing items individually rather than mass-producing them, some orders may take a little longer — particularly during busy periods such as November Remembrance season and Christmas.
If your order is ready sooner, we will always dispatch it as soon as possible.
Once your order has been dispatched, you’ll receive an email confirmation with your Royal Mail tracking details, so please keep an eye on the email address provided at checkout. If you haven’t received a dispatch email yet, your order is still in production.
If you need an item for a specific date, we strongly recommend ordering early. You’re welcome to contact us before ordering if you’d like to check current lead times.
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We're sorry to have to add this now as well: Due to some specific "scams" and poor customer behaviour, we reserve the right to pursue any fees we incur if an order is raised as a bank chargeback before the 10 working days period has elapsed. Although they are thankfully very rare, such actions are charged to us at pretty much the price of the item so we lose the cost of the item, the income from the item and then the same again as a fee.
We are just a small business, run by real people. If you change your mind or something else happens, please just get in touch - and make reasonable efforts to do so. We do not voluntarily ignore emails but they can easily end up in our junk mail so if you haven't had a reply then please at least also call us or text us with your order number and query. Refunds agreed with us directly are straightforward and much quicker for you as well.
Delivery
All orders are sent via Royal Mail with tracking provided once dispatched.
Free UK delivery is included unless otherwise stated.
Please note that free delivery excludes Northern Ireland and the Channel Islands.
Busy Periods
During peak times — particularly Remembrance periods in November and the run-up to Christmas — production and dispatch times may be extended due to increased demand.
We always recommend placing orders as early as possible during these periods to avoid disappointment.
Cancellations & Returns
All items are made to order and carefully packaged before dispatch.
If your item arrives damaged or there is an issue with your order, please contact us as soon as possible and include a photo where appropriate. We’ll do our best to resolve the issue promptly.
If a return is required due to an error on our part, we’ll refund return postage up to the cost of Royal Mail 2nd Class Tracked, in line with Royal Mail pricing. If we have to correct and re-send because of an error in the order, we may ask for additional postage.
As items are made to order, we may be unable to offer refunds for change of mind once production has begun. However, if you have any concerns at all, please do get in touch — we’re always happy to help where we can.
We reserve the right to cancel and refund an order if necessary.
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Contact Us
If you have any questions about dispatch times or delivery, please contact us:
📧 oathsofallegiance@gmail.com
📱 07454 945571